FAQ
My water looks clear and doesn’t smell bad, how do I know if it is safe?
The only true way to determine if a water supply is safe is to have a water analysis done by a professional laboratory or by your local Health Department. Water often may look, taste, and smell perfectly fine but can possibly harbor by products that are unsafe to consume. Water testing can range from a simple “general potability” test to much more extensive chemical testing. With our extensive knowledge of the problems in the local area, we would be happy to guide you in determining your testing needs.What is causing the red/brown staining to occur on my shower walls and in my toilets?
Iron occurs naturally in the groundwater here on Belleville with certain areas having much higher concentrations than others. Iron, while being a problem aesthetically, is not considered to be harmful. Iron in the water will not only stain fixtures, tile, clothing, sidewalks, etc…..but will actually reduce the use able life of household appliances and will restrict the flow of water through the pipes.
Our home is served by public water and is generally pretty good but we just can’t live with the chlorine taste and odour, is there anything we can do to remedy that?
Absolutely. We carry systems of all sizes to filter the chlorine taste and odour from the water. Whether we do it on the main line of the house, or at individual faucets in the home, we have the solutions for you.We had our water tested and everything seems to be fine but I want to give my family the highest purity water possible, is there a system for us?
Of course. To get the highest purity water on a residential basis we recommend a reverse osmosis water filtration system. Such a system would provide ultra purified water to single taps in the home and to residential icemakers. Not only are they very affordable, they offer a high degree of protection from contaminants that may enter the water supply. We also offer numerous designer faucets to compliment nearly every finish made today.Our plumber says he has a great, cheap solution so do we really need a specialized company like EcoWater Belleville?
Water treatment over the years has become a very specific field with years of knowledge and practical experience required to solve most dangerous water problems effectively. Undersizing or, worse yet, installing the wrong equipment would result in the contaminant still being left in the water. Water filtration and treatment has been our only business since 1985. We don’t install toilets, put in new wells, fix your leaky faucets, deliver your fuel oil, or clean your swimming pool. We filter your water. You wouldn’t have your plumber or handyman fix your car so why let him try to fix your water problem?
What is the right system for my water problems?
The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc. Authorized EcoWater Pro are water treatment professionals trained to understand your family’s needs and determine the right product for your home.What are some common home water problems?
While most homeowners may never encounter scary-sounding contaminants like toxaphene and trichloroethylene, there are several common water problems to be on the lookout for in the home:- Hard water
- Iron water
- Acid water
- Turbidity
- Taste and Odour
The water from my Reverse Osmosis System has a taste to it.
Ask your EcoWater Pro about what you are experiencing. You could be due for a filter change. Or maybe something has changed with your water, and it will be better served by a different type of filter cartridge in your drinking water system. A conversation with your EcoWater Pro is your safest bet in finding a solution.How often do the filters have to be changed?
Your authorized EcoWater Pro can talk to you about how often the filters need to be changed, based on your home’s water and your water use. Talk to your EcoWater Pro about service program options that might include routine filter replacements.
My water tastes fine. Why would I need a drinking water system?
Ordinary tap water can contain dissolved metals, such as iron or lead. It might contain chlorine, nitrates and mineral salts. Or it could have sulfates, mercury, asbestos or arsenic in it. A reverse osmosis water treatment system from EcoWater reduces more than 95% of dissolved solids, including many harmful contaminants.I’m worried about bacteria in my drinking water. How can I be sure it’s removed?
EcoWater offers a microbiological drinking water purification system that is certified to reduce 99.9999% of bacteria, 99.99% of viruses and 99.95% cysts, such as giardia and cryptosporidia.The city treats my water so it’s safe to drink. What more do I need?
The quality of your home’s water may meet local standards, but it might not meet your own. Reverse osmosis drinking water purification systems are usually used in the kitchen, where you are most apt to get your drinking water, and where you prepare all of your food and beverages. You need the healthiest and best tasting water available. Also, the methods used to treat municipal water – including chlorine – could be impacting the smell and taste of your mixed beverages and your cooking. A drinking water system provides bottled water quality, without the bottled water price paid at the store and at the recycling center.Efficiently Run Softeners Do Not Hurt Septic Tank
A study released at WQA Aquatech USA indicates “that the use of efficiently operated water softeners improves septic tank performance, while the use of very inefficiently operated water softeners may have a negative effect on solids discharge to the drain field and the level of impact will depend on the level of hardness in the water, whether the regeneration waste is discharged to the septic tank, and the amount of excess sodium present in regeneration waste.” The Water Quality research Foundation commissioned Virginia Polytechnic Institute and State University to conduct this independent study in 2012 which resulted in an official report, “Changes in Septic Tank Effluent Due to Water Softener Use.” Two different approaches were taken to conduct this study; one in a laboratory setting and the other looked at case studies conducted in the field.My remote display shows question marks instead of numbers.
Make sure the water softener (or refiner) is receiving power. Assuming the softener is getting power, it might be the strength of the signal to the remote. Try moving the remote to different locations in your home. If you continue to have problems, contact your EcoWater Pro.
My water feels too soft. Can I adjust it?
No. Soft water is soft water. You cannot adjust the level of impurities being removed from the water.
Why is there water in my salt tank?
It is normal to have water in the bottom of your salt tank. If there is more than five inches, or if you suspect a leak, contact your EcoWater Pro, who will assess the situation.I filled the salt, but the light is still blinking and the screen still says to add salt.
After filling the salt, you must set the salt level on the display screen. Note the level number along the inside wall of the salt tank. Then follow the menu instructions on your softener display screen to set the salt level number.My softener isn’t using much salt.
An EcoWater softener or refiner is very efficient, so you might not go through as much salt as another brand used. If you feel like your water isn’t soft, and the level of salt is not decreasing at all, consult your EcoWater Pro.How do I determine the right softener for my home?
The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc. Authorized EcoWater Pros are water treatment professionals trained to understand your family’s needs and determine the right product for your home.How does a water softener operate?
One of the biggest misconceptions about water softeners is that the salt is what softens your water. What actually softens the water are the thousands of resin beads inside your softener that filter out hard water minerals. Water softeners use a negatively charged ion exchange resin to collect the impurities from your water. The resin becomes charged when it mixes with a sodium or potassium solution. The salt in the water softener isn’t what softens the water; it is what enables the resin to collect and remove the hardness from your water. The EcoWater refiner softens your water, and also removes the chlorine taste and odour, which is often a result of water treated by cities and municipalities. Regeneration is the term for when the resin is being cleaned and recharged in the sodium solution.How can I treat my well water?
Your authorized EcoWater Pro can evaluate your water and recommend a water softener system or whole home filtration systems customized to treat your home’s water. The benefits include:- Reduced scale build-up on pipes, faucets and water-using appliances, providing energy savings.
- Reduced iron stains, tastes and odours.
- Cleaner, brighter laundry.
- Lower use of soaps and detergents, saving money.
- Eliminated spots on glassware and silverware.
- Softer skin and hair.
Why does soft water make my skin feel slippery?
An EcoWater water softener system removes the impurities in your water so your skin is rinsed without hard water minerals left behind. There is no residue on your skin to trap traces of soap, dead skin cells and other particles. And no residue left behind that dries your skin. The slippery, softness you feel is exactly how clean skin is supposed to feel. The same way that soft water eliminates water spots that dry onto your glassware and silverware, it allows your bath soaps to lather better and rinse off completely. Soaps will lather better and you’ll be able to use half as much.What does soft water mean?
Hard water is water that has a high mineral content. It’s a natural result of minerals like calcium and magnesium accumulating during the water cycle, and it can happen with well water and even city water. The more calcium and magnesium dissolved in the water, the harder the water becomes. This is why certain cities and counties within the same state can have varying degrees of water hardness. A water softener system treats your water at the point it enters the home. It removes these hardness impurities before the water travels through your pipes and into your water-using appliances, and before you draw water from the taps of your bathrooms and kitchen. Soft water is less than 1 gpg, whereas hard water is anything above 7gpg. Over 85% of households live in hard water areas. EcoWater’s whole home filtration systems offers you a water softener system and reverse osmosis drinking water system, creating the healthiest water for all uses.
Elizabeth Crombie
15:47 25 Apr 24
Jim & Cathy Blakely from Eco Water went beyond the call of... duty to help me on a Saturday evening when I discovered that water was leaking in my basement. It was quite a mystery for awhile but Neil Thompson helped them sort it out. What a wonderful service!read more
Bob Smith
16:49 21 Apr 24
They showed up the next day as I had well issues and... chatted with Jim the owner for a bit and he tested our well water and advised us that it was contaminated and not worth the money to clean it up and not only did he not try to sell us any equipment but he also spent a good hour advising us as to who he recommends as well drillers etc. He went above and beyond to be helpful to us and can't compliment Eco enough for their true professional.read more
Ron Rae
16:25 11 Mar 24
Helpful and friendly staff.After years of dealing with... Eco I just purchased a water softener from them and had it installed. Jim came to my house and explained everything in detail and left me with no questions. The install was fast and the installers were really kind and respectful of my property. They answered all my questions.Anyone going to anyone else for anything related to water would be like going to a Boat Captain looking for a lesson in flying! Don’t be that person! Ask Eco!read more
John Puddy
01:13 04 Jan 24
Great service. Knowledgeable
Bayley Lewis
14:17 08 Nov 23
I reached out about a very specific problem and had a call... and visit same day - no cost!!Cathy was so lovely and helpful on the phone and Jim was a wealth of knowledge upon arrival.He made recommendations for a ‘sit’ solution and let me know to reach out again if it didn’t result in a fix.This is who I should have called 2 years ago. Jim gave me more information on my current set up then the team that has installed it.If you have water needs, call them you won’t regret it!read more
Kelly Dwyer
19:11 02 Oct 23
Today received service from the team at Eco Water... Systems!They were fantastic in providing good communication, evaluation of the service needs and recommendations. Their in house recommendations were even better then what was initially quoted. They used their unique talents to find cost effective solutions to my water woes!To top it off the team noted my water softener was lacking salt and helped to resolve this issue!So grateful for the help and going the mile! Thank youread more
Laurie M
20:05 30 Aug 23
Talk about same day service! Not to mislead you but I... called in the morning to book an appointment to have someone come and check the hose for the reverse osmosis. Kathy offered to see if Jim could stop by on his way back to Belleville. Jim arrived, fixed my leak etc. Superb all round customer service ... very reliable, respectable, knowledgable and professional experience that we would highly recommend!! It's comforting to know ECO Water is there when you need them.Thank you Kathy, Jim and staff!read more
Rupert Steggles
17:10 06 Jul 23
Jim, especially, thank you for taking the time and making... the effort to help me understand my systems and identify the trouble spots.Your explanation of the system functions and design clarified it for me. After our call, I was able to identify and fix the trouble as soon as I got home.I went to Home Hardware and bought their last available Pump Controller, took it home, checked the water level with a landscaping tape measure and replaced the unit just as you described by just unplugging and replacing the capacitor module. Worked immediately.All I can say is thanks. You saved me money and helped me get back to operational status while learning a great deal about our systems.read more
john moorcraft
19:12 18 May 23
Customer Service at its best...Jim at Ecowater was above... that, I do have some water system problems at my house and Jim came to take a look but also found a core problem with my Well that needs to be addressed before hand. Jim, instead of selling me stuff to "make it work" told me to look after that first then to call him back...now that is someone caring for the customer...will be calling him for sure...thank you Jimread more
Stephanie Marie Deretchouk
18:10 18 Apr 23
EcoWater Systems are wonderful folks! From the owners, to... the service staff they’re Knowledgeable, professional, and they really take that extra time to educate you along the way. We couldn’t be happier or more relieved to have had them bring us up to date! What a breath of fresh air! Thank you!read more
Leah “PECLEAH1” Houghton
17:56 16 Mar 23
Go with Ecowater! You won't regret it!Honest & Flexible.... Willingness to help is above & beyond. Great local family business.Edit for update: Above comment was 5 years ago, today I can still say the honestly, dependability and willingness to help is still amazing me. They are family/local owned and operated and they kind of make you feel like family too!Go with Ecowater! You won't regret it!read more
Shona Love
17:07 27 Feb 23
Had a RO system installed early in the new year. The guys... that installed it where the best I’ve worked withHad an issue with my water smelling & Jim came right over to figure it out, that sane night one of our pressure pumps stopped working & again Jim came right out - after he left it happened again & when I called once again he helped me figure out one of our toilets was running, when I fixed this everything started working againNot many businesses would be so helpful after hoursIt was greatly appreciatedread more
Rachel Donen
17:43 17 Jan 23
A fantastic water system and the customer service is the... best. My old water system was such a source of stress for me. Jim from Eco Water came right away to talk about getting a new water system when I called. He spent lots of time with me helping me understand (I'm new to the country). And the guys that installed the system went above and beyond what I had asked them to do. My new system works so smoothly. It's quiet, the water tastes amazing, its cleaner water then I ever had (all the white scum is gone). Knowing that I can phone eco water with any problems, and they will answer right away to help problem solve, is such a relief. It also saves on un-needed service calls. Highly recommend.read more
Tammy MacMillan
15:48 04 Jan 23
I go every week and the staff is so friendly and helpful. I... love when you walk in the door and their dog is there to meet you. Great service, conversations and if you are lucky, you can give belly rubs to the welcoming Pup!! 🐕 🐾read more
Leticia Morrison
01:34 16 Dec 22
Always great service and friendly greetings from store... staff and pup 🐕read more
